May 9, 2024
We are launching a new, more convenient and user-friendly group fitness reservation and fee-based session booking system, Fisikal, which will replace Mindbody. Fisikal launches on the denverymca.org website and the Denver YMCA mobile app Monday, May 20, 2024.
With this integration, we've leveled up the digital interaction for our members. Fisikal integrates with our other tech platforms to create a seamless process with a single sign-on and more efficient functions. The overall user experience and process for reserving a class spot in Fisikal is simpler and more dynamic.
In Fisikal, many things will remain the same for you, such as 5-person waitlists and reservations available 10 days in advance of class. For the time being, purchases cannot be made in the mobile app but can be purchased at the website or front desk. Some things will feel a little different, including the look of the class reservation system and the increased options for scheduling your time at the Y!
Fisikal Launch Timeline
- May 15: Starting this day, you will only be able to make Mindbody reservations for classes and appointments taking place until May 19, not 10 days out.
- May 15 – 18: Black-out dates for making Mindbody reservations for classes and appointments taking place on or after May 20
- May 18: Last day to make reservations in old Mindbody system
- May 19: Class reservation black-out day — no reservations available in Mindbody or Fisikal
- May 20: Fisikal Launch!
How to Log In
Go to the YMCA website on a computer or to the YMCA app on a mobile device. On your first visit after the May 20 Fisikal launch, you will be prompted to log in. Use the same login credentials you use for your YMCA mobile app. After logging in the first time, the system will remember your login, and you are all set!
Can’t remember your YMCA mobile app password? Click forgot password link.
Can’t remember your YMCA mobile app username? Contact digitalsupport@egym.com.
How to Book a Class
- Go to your mobile app home screen.
- Select “Group Classes.”
- Use the filters at the top to narrow options.
- Scroll down to find the class you want to book.
- Select the class.
- Tap “Book Class” at bottom of screen.
Watch a video on how to book or cancel a group fitness class.
What You Can Do in Fisikal
- Easily reserve a class spot. Watch a video on how to book a group fitness class.
- Sort and filter group exercise class options based on location, interest and availability.
- Schedule a fee-based service for a package you've purchased (Pilates Reformer, Studio Y, health coaching, nutrition consultation and personal training). Watch a video on how to book a private session.
- Check remaining sessions and expiration date of purchased fee-based services.
- Automatically check into class when you scan into the YMCA facility.